System Normal
All Functions Available

Notifications & Updates

Portal, IVR and Customer Service Limited Availability on December 15 - 17, 2023

11/28/2023 | 09:33 AM

Due to the Common Working File (CWF) migrating to a new data center, there are upcoming “Dark” days on December 15 – 17, 2023. During these days, the following inquiries will not be available:  ...Read More

DME Weekly Educational Events for November 27 - December 1, 2023

11/22/2023 | 13:12 PM

Suppliers/Providers are encouraged to attend the many educational events offered by Noridian. ...Read More

Inpatient Stay Dates Not Available - RESOLVED

10/26/2023 | 14:47 PM

Update: HETS performed a data refresh on 11/14 and the information is now displaying. ...Read More

Written Reopenings Available on NMP

11/15/2023 | 14:42 PM

Effective January 1, 2024, Noridian will be requiring that providers/suppliers use the Noridian Medicare Portal (NMP) for all written reopenings that are available through the Self-Service Reopening feature. ...Read More

Noridian Medicare Portal: General Q&A Session - Wednesday starting on August 9, 2023

08/03/2023 | 10:06 AM

The Noridian Provider Outreach and Education (POE) staff is hosting the Noridian Medicare Portal: General Q&A Session on Wednesdays starting on 08/09/2023 at 11 a.m. CT. ...Read More

Noridian Medicare Portal: 30-Minute Registration Webinar - Tuesdays starting on July 18, 2023

07/07/2023 | 13:52 PM

The Noridian Provider Outreach and Education (POE) staff is hosting the Noridian Medicare Portal: 30-Minute Registration webinar Tuesdays starting on 07/18/2023 at 2:00 p.m CT....Read More

Provider Administrator’s Can Now Reactivate Users on NMP

06/19/2023 | 14:32 PM

Effective June 19, 2023, Provider Administrator’s (PA’s) can now reactivate or deactivate End User accounts on the Noridian Medicare Portal (NMP) without having to contact User Security. View the “Manage Users” page of the Portal Guide for more details and instructions. 

Not Receiving the MFA Email?

04/28/2023 | 13:26 PM

Are you not receiving the Multi-Factor Authentication (MFA) passcode email in your Inbox? This can be caused by a number of different factors, but the most common is that the email address Noridian uses to send out the MFA emails has been blocked as SPAM or Junk by your internal email service. Check your SPAM or Junk mail folder first to see if the email was sent there. If not, users will need to work with their IT department to ensure any email received by Noridian is on your email services “whitelist”. This will prevent the MFA passcode emails from being blocked. 

Voluntary PA of Certain PMD Accessory Items

03/13/2023 | 14:13 PM

Beginning March 20, 2023, for claims with a date of service on or after April 6, 2023, on a voluntary basis, a request can be made to have eligible Power Mobility Device (PMD) accessories reviewed with a Prior Authorization (PA) for a PMD base. For additional information, see the Required Prior Authorization: Power Mobility Devices webpage for your jurisdiction....Read More

CMS Medicare Secondary Payer (MSP) Alert

02/15/2023 | 12:04 PM

To our providers, physicians, and suppliers:...Read More

2022 1099 Tax Forms Available on NMP

02/01/2023 | 07:17 AM

The 2022 1099-INT and/or 1099-MISC are now available on the Noridian Medicare Portal (NMP). The 1099 inquiry is available through the Financials function....Read More

System Availability Notifications

01/20/2023 | 13:56 PM

The Noridian Medicare Portal (NMP) uses the Claims Processing Systems to retrieve data for various inquiries. The Claims Processing Systems go offline nightly to cycle the claim information. When these systems are offline, some inquiries on NMP are unavailable. To better serve our users, Noridian has implemented System Availability Notices that will be displayed when the systems are offline and 10 minutes prior to the system going offline. ...Read More

Part A: Inaccurate Lifetime Reserve Remaining Days (LTR) Data Display - Resolved

12/12/2022 | 14:34 PM

January 19, 2023 Update: The Lifetime Reserve Remaining Days (LTR) information is now displaying correctly. ...Read More

Part A Claim Specific Remittance Advice Alert - Resolved

11/29/2022 | 12:50 PM

January 3, 2023 Update: The DRG Allowed Amount is now displaying correctly on the Part A Claim Specific Remittance Advice. ...Read More

Inaccurate Medicare Secondary Payer (MSP) Data Display - Resolved

10/20/2022 | 08:13 AM

Update: As of November 10, 2022 the MSP data issue has been resolved. ...Read More

Security Acknowledgement on NMP

10/03/2022 | 06:41 AM

Effective October 1, 2022, the Noridian Medicare Portal (NMP) will have an additional Security Acknowledgment that all users will need to accept in order to continue when logging in. This additional security acknowledgment is required by CMS for all MACs to maintain standards and minimize potential security risks. ...Read More

Prior Authorization Required for Orthoses HCPCS Codes

09/22/2022 | 13:38 PM

Prior Authorization will be required nationwide as a condition of payment for the following HCPCS codes beginning for dates of delivery on or after October 10, 2022:...Read More

Level 2 Appeals Submission for Part A Users

09/14/2022 | 08:39 AM

Part A users may receive a “MAS Portlet Functionality Error” when trying to submit a Level 2 Appeal (Reconsideration). This issue has been reported to Noridian and we are actively working on a resolution. This issue may be sporadic and not affect all submissions or users. Users are encouraged to try their submission again, or submit the Reconsideration by another method.  Noridian apologizes for the inconvenience this may cause and will post an updated message once the issue has been resolved. 

Medicare Secondary Payer (MSP) Data Not Available - Resolved

08/03/2022 | 12:58 PM

As of August 16, 2022 this issue has been resolved. The Eligibility response is now returning the MSP data. ...Read More

Prior Authorization Request Submission and Status Now Available in the Noridian Medicare Portal for Part B Users

07/26/2022 | 11:21 AM

The Noridian Medicare Portal (NMP) now allows Part B users to submit Prior Authorization Requests (PAR) and view the decision letter following review. At this time, PAR submissions are only required for Ambulance HCPCS codes A0426 and A0428. ...Read More