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Suppliers/Providers are encouraged to attend the many educational events offered by Noridian. ...Read More

 The Noridian Medicare Portal (NMP) Team will be hosting the following webinars in the coming months. Use the “Register Now” link to reserve your spot today!  ...Read More

Due to the recent CMS HIPAA Eligibility Transaction System (HETS) Quarter 1 release, Noridian implemented a section on the Eligibility inquiry screen that allows users to choose up to three Preventive Services HCPCS codes that can be checked to see when the patient is next eligible for that service. When this was implemented on the evening of April 5th, this section was required in order to perform an Eligibility inquiry, which was incorrect. The requirement of the HCPCS code selection was removed on the evening of April 8th, but the Preventive Services codes section is still available for users that wish to use this feature. Noridian will be looking into other user-friendly options to accommodate the use of the Preventive Services codes look up while still maintaining CMS regulations. ...Read More

Due to an issue with Noridian’s document repository storage, Noridian has updated the results for Appeals Status and Prior Authorization Status to show results going forward from January 1, 2022 to display. Any results prior to that date will be unavailable. Noridian is continuing to work on the archive storage issue internally and with our outside vendors. For any inquiries that you may need assistance on, please contact the Provider Contact Center if needed. 

The Noridian Medicare Portal (NMP) now allows Part A and B users to upload EDI compatible claim files to EDI Support Services for processing. This is available under the Claim Status function on the Batch Claims Submit tab. The EDI generated reports will also be viewable in NMP once the file has been processed. ...Read More

The Noridian Medicare Portal (NMP) has added a new feature for users to verify if a provider is enrolled in a demonstration program using the ACO Lookup inquiry. Accountable Care Organizations (ACO) are one of the many innovation models created by the Centers for Medicare and Medicaid Services (CMS). Participation in these programs is voluntary and allows providers and patients to work together to deliver faster and more efficient healthcare treatment and reimbursement. This new feature is available under the Provider Enrollment function on the ACO Lookup tab. ...Read More

Update: HETS performed a data refresh on 11/14 and the information is now displaying. ...Read More

Effective January 1, 2024, Noridian will be requiring that providers/suppliers use the Noridian Medicare Portal (NMP) for all written reopenings that are available through the Self-Service Reopening feature. ...Read More

The Noridian Provider Outreach and Education (POE) staff is hosting the Noridian Medicare Portal: General Q&A Session on Wednesdays starting on 08/09/2023 at 11 a.m. CT. ...Read More

The Noridian Provider Outreach and Education (POE) staff is hosting the Noridian Medicare Portal: 30-Minute Registration webinar Tuesdays starting on 07/18/2023 at 2:00 p.m CT....Read More

Effective June 19, 2023, Provider Administrator’s (PA’s) can now reactivate or deactivate End User accounts on the Noridian Medicare Portal (NMP) without having to contact User Security. View the “Manage Users” page of the Portal Guide for more details and instructions. 

Are you not receiving the Multi-Factor Authentication (MFA) passcode email in your Inbox? This can be caused by a number of different factors, but the most common is that the email address Noridian uses to send out the MFA emails has been blocked as SPAM or Junk by your internal email service. Check your SPAM or Junk mail folder first to see if the email was sent there. If not, users will need to work with their IT department to ensure any email received by Noridian is on your email services “whitelist”. This will prevent the MFA passcode emails from being blocked. 

Beginning March 20, 2023, for claims with a date of service on or after April 6, 2023, on a voluntary basis, a request can be made to have eligible Power Mobility Device (PMD) accessories reviewed with a Prior Authorization (PA) for a PMD base. For additional information, see the Required Prior Authorization: Power Mobility Devices webpage for your jurisdiction....Read More

The Noridian Medicare Portal (NMP) uses the Claims Processing Systems to retrieve data for various inquiries. The Claims Processing Systems go offline nightly to cycle the claim information. When these systems are offline, some inquiries on NMP are unavailable. To better serve our users, Noridian has implemented System Availability Notices that will be displayed when the systems are offline and 10 minutes prior to the system going offline. ...Read More

January 19, 2023 Update: The Lifetime Reserve Remaining Days (LTR) information is now displaying correctly. ...Read More

January 3, 2023 Update: The DRG Allowed Amount is now displaying correctly on the Part A Claim Specific Remittance Advice. ...Read More

Update: As of November 10, 2022 the MSP data issue has been resolved. ...Read More

Effective October 1, 2022, the Noridian Medicare Portal (NMP) will have an additional Security Acknowledgment that all users will need to accept in order to continue when logging in. This additional security acknowledgment is required by CMS for all MACs to maintain standards and minimize potential security risks. ...Read More

Prior Authorization will be required nationwide as a condition of payment for the following HCPCS codes beginning for dates of delivery on or after October 10, 2022:...Read More

Part A users may receive a “MAS Portlet Functionality Error” when trying to submit a Level 2 Appeal (Reconsideration). This issue has been reported to Noridian and we are actively working on a resolution. This issue may be sporadic and not affect all submissions or users. Users are encouraged to try their submission again, or submit the Reconsideration by another method.  Noridian apologizes for the inconvenience this may cause and will post an updated message once the issue has been resolved.