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The Noridian Medicare Portal (NMP) has been enhanced to provide on-screen instructions and clarifying information when users are submitting Appeals. These instructions and clarifications are intended to help prevent rejections and duplicate appeals from being submitted. ...Read More

Facilities may now “Opt-In” to receive Coordination of Benefits Agreements (COBA) crossover rejection letters on the Noridian Medicare Portal (NMP). These letters will ensure your facility is aware of any rejections that may have occurred for a claim from Benefits Coordination. To get started receiving these letters on NMP, the Provider Administrator for your facility, can follow the steps found on the COBA Crossover Letters page of the Portal Guide. Once the facilities PTANs have been “Opted-In” the letters will be viewable under the Claim Status tab of NMP on the Crossover Rejection Letters tab. 

Noridian is pleased to unveil a brand refresh that gives our users a new look and feel to the Noridian Medicare Portal (NMP) for 2025. This new look provides a better reflection of who we are as a company with a refreshed logo, colors and tagline. This transition does not impact the operations of NMP in any way as we continue to provide our users with the same inquiries and customer service as before. Throughout the next several months, Noridian will continue to update any existing materials with this new branding which includes the Portal Guide and NMP webinar presentations.  

The Noridian Medicare Portal (NMP) Team is proud to announce an enhancement to the Availability section of NMP. We are now able to offer a “Partial Availability” option, which will be displayed when some inquiries may not be available. This status will be indicated by a yellow banner to inform users of potential limited access and will include which inquiries may be unavailable. The following section outlines the different notifications users can expect to see regarding the status of NMP, helping ensure transparency and clarity in service availability....Read More

The Noridian Medicare Portal (NMP) now offers a self-service option for our Part B users to request claims that have been purged from the claims processing system to be reactivated and viewable in NMP. To begin using this new feature, view the Purged Claim Request section of the Inquiry Guide....Read More

August 20 Update: The June 20 remits are now available to be viewed on the Noridian Medicare Portal. ...Read More

Prior Authorization will be required nationwide as a condition of payment for the following HCPCS codes beginning for dates of delivery on or after August 12, 2024:...Read More

Effective May 6, 2024, the Noridian Medicare Portal (NMP) is making changes to user passwords and login requirements. NMP passwords will be prompted to change every 365 days instead of every 60 days. The structure of your password will change as well. The new password requirements are as follows: ...Read More

The Noridian Medicare Portal (NMP) now provides Remittance Advice Remark Codes (RARC) and Reason Narratives to provide additional information on Medicare Part B unprocessable claim denials. The Remark Codes will be displayed on the Claim Status Line Details when a Claim Status Inquiry is performed. Users can then use the RARC codes to determine the reason for the denial and make the necessary adjustments to the claim....Read More

Due to an issue with Noridian’s document repository storage, Noridian has updated the results for Appeals Status and Prior Authorization Status to show results going forward from January 1, 2022 to display. Any results prior to that date will be unavailable. Noridian is continuing to work on the archive storage issue internally and with our outside vendors. For any inquiries that you may need assistance on, please contact the Provider Contact Center if needed. 

The Noridian Medicare Portal (NMP) now allows Part A and B users to upload EDI compatible claim files to EDI Support Services for processing. This is available under the Claim Status function on the Batch Claims Submit tab. The EDI generated reports will also be viewable in NMP once the file has been processed. ...Read More

The Noridian Medicare Portal (NMP) has added a new feature for users to verify if a provider is enrolled in a demonstration program using the ACO Lookup inquiry. Accountable Care Organizations (ACO) are one of the many innovation models created by the Centers for Medicare and Medicaid Services (CMS). Participation in these programs is voluntary and allows providers and patients to work together to deliver faster and more efficient healthcare treatment and reimbursement. This new feature is available under the Provider Enrollment function on the ACO Lookup tab. ...Read More

Effective January 1, 2024, Noridian will be requiring that providers/suppliers use the Noridian Medicare Portal (NMP) for all written reopenings that are available through the Self-Service Reopening feature. ...Read More

Effective June 19, 2023, Provider Administrator’s (PA’s) can now reactivate or deactivate End User accounts on the Noridian Medicare Portal (NMP) without having to contact User Security. View the “Manage Users” page of the Portal Guide for more details and instructions. 

Are you not receiving the Multi-Factor Authentication (MFA) passcode email in your Inbox? This can be caused by a number of different factors, but the most common is that the email address Noridian uses to send out the MFA emails has been blocked as SPAM or Junk by your internal email service. Check your SPAM or Junk mail folder first to see if the email was sent there. If not, users will need to work with their IT department to ensure any email received by Noridian is on your email services “whitelist”. This will prevent the MFA passcode emails from being blocked. 

Beginning March 20, 2023, for claims with a date of service on or after April 6, 2023, on a voluntary basis, a request can be made to have eligible Power Mobility Device (PMD) accessories reviewed with a Prior Authorization (PA) for a PMD base. For additional information, see the Required Prior Authorization: Power Mobility Devices webpage for your jurisdiction....Read More

The Noridian Medicare Portal (NMP) uses the Claims Processing Systems to retrieve data for various inquiries. The Claims Processing Systems go offline nightly to cycle the claim information. When these systems are offline, some inquiries on NMP are unavailable. To better serve our users, Noridian has implemented System Availability Notices that will be displayed when the systems are offline and 10 minutes prior to the system going offline. ...Read More

January 19, 2023 Update: The Lifetime Reserve Remaining Days (LTR) information is now displaying correctly. ...Read More

January 3, 2023 Update: The DRG Allowed Amount is now displaying correctly on the Part A Claim Specific Remittance Advice. ...Read More

Update: As of November 10, 2022 the MSP data issue has been resolved. ...Read More