User Manuals and Passwords

The resources available on these Help pages can assist users while navigating the Noridian Medicare Portal. User Manuals (Inquiry Guides) and Registration Guides can be found on the Portal Guide of the Noridian Medicare website.  


The Centers for Medicare and Medicaid Services (CMS)  sets the criteria for frequency of password resets and the characters that are required for password resets. These requirements are part of the Acceptable Risk Safeguards (ARS) which is a component of the National Institute of Standardized Technology (NIST).


Password Requirements:
  • Password is case sensitive.
  • Must be at least 8 characters long.
  • Must be no more than 50 characters long.
  • Must include at least 1 number.
  • Must have at least 1 symbol (non-letter or number) character.
  • Must have at least 1 lowercase letter.
  • Must have at least 1 uppercase letter.
  • Can be changed no more often than once every 1 day.
  • New password may not have been used previously.
  • New passwords must contain at least four different characters than previous password.
  • CMS requires passwords be changed every 60 days
  • Keep record of security answers to use the self-service rest password/unlock account feature
  • Be sure to clear your cookies/cache, close all browser windows and open a new one before you log in
  • Never save your NMP password in your browser


For Questions Relating to Multi-Factor Authentication (MFA), visit the MFA page on the Portal Guide.