Alert Details

Reported Issues with PAR and SSRO Requests

01/22/2026 | 14:57 PM

Users may receive error messages after submitting a Prior Authorization Requests (PAR) or a Self-Service Reopening (SSRO) Requests. Our IT staff is aware and is diligently researching further for a resolution. In the meantime, users are asked to review the following recommendations:

Prior Authorization Requests (Part A, Part B and DME)

  • Perform a Prior Authorization Status Inquiry at least 15 minutes after submitting the request to verify if the submission was successful. 

Self-Service Reopenings

  • DME users may perform a Claim Status Inquiry 15 minutes after submitting the request to verify if the submission was successful.
  • Part B users may perform a Claim Status Inquiry the following business day to verify if the submission was successful.

An update will be provided once these issues have been resolved.